TERMS OF USE
Read the terms and conditions of KMP Logistics Movers & Packers to understand our policies, service guidelines, and responsibilities for secure and reliable packing and moving services.
Terms that keep every move transparent and secure
These terms define how KMP Logistics Movers & Packers and customers work together during booking, handling, transport, and closure. We keep the process clear so expectations, responsibilities, and service protections remain aligned from pickup to delivery.
1. Acceptance of Terms
These Terms of Use govern your access to and use of KMP Logistics Movers & Packers, including household relocation, office shifting, logistics coordination, storage support, and related customer assistance. Accessing our website, requesting a quote, confirming a booking, or interacting with our support team constitutes acceptance of these terms.
If you do not agree with any provision, you should discontinue use of the website and services. Additional terms may apply to specific campaigns, city-level operations, and specialized service categories. In case of conflict, service-specific terms will prevail for that transaction while the remaining clauses continue to apply.
2. Scope of Services
KMP Logistics Movers & Packers provides service execution through trained teams, verified partner networks, and route-assigned logistics operations. Services may include pre-move inspection, packing material support, dismantling and reassembly, loading, transportation, unloading, and post-move assistance based on your selected package.
- Service availability depends on route, vehicle capacity, weather, and local movement restrictions.
- Estimated timelines are planned in good faith but may shift due to traffic, strikes, safety alerts, or force majeure conditions.
- Special handling items must be declared in advance to ensure manpower and material allocation.
3. Customer Responsibilities
Customers are expected to provide accurate address details, inventory disclosures, floor access information, and service dates. Misreporting of item volume or restricted goods can cause operational delays and pricing revisions. You must ensure legal ownership or authorized possession of all transported items.
- Do not include prohibited materials such as explosives, illegal substances, or hazardous chemicals.
- Keep identity documents and high-value personal records separately and under personal supervision.
- Ensure secure entry permissions at pickup and drop locations during the scheduled movement window.
4. Pricing, Liability and Governing Law
Quotations are created based on disclosed inventory, distance, handling complexity, and required add-ons. Any major variance between declared and actual shipment volume may trigger revised billing. Advance payment may be required to confirm booking slots.
- Taxes, tolls, parking, and permit costs may apply depending on route and city regulations.
- Cancellation and rescheduling charges are calculated according to timeline and operational lock-in status.
- Claims are assessed against declared inventory, handling records, and selected protection terms.
- Dispute resolution follows applicable Indian law and agreed jurisdiction terms for the booking.
